Refund policy

At Double Bay Camera Shop, we want you to be completely satisfied with your purchase. We are committed to providing quality photography equipment, excellent service, and support for all our customers.

Change of Mind Returns

According to the Australian Consumer Law, we are not required to provide a refund or replacement if you change your mind.

However, Double Bay Camera Shop may consider change-of-mind return requests as a gesture of goodwill. Any approved returns must meet the following conditions:

  • The product must be unused, unopened, and in original condition.
  • All original packaging, manuals, accessories, cables, batteries, and included items must be returned.
  • Proof of purchase is required.
  • Return shipping costs are the responsibility of the customer.

Items that have been opened, used, registered, activated, or are not in original resale condition may not be eligible for a change-of-mind return.

Faulty or Damaged Products

All products sold by Double Bay Camera Shop are covered by Australian Consumer Law and applicable manufacturer warranties.

If your product is faulty, arrives damaged, or does not meet consumer guarantees, please contact us as soon as possible. We will assess the issue and work with you to provide an appropriate solution, which may include a repair, replacement, or refund where applicable.

Warranty Claims

Many of our products come with a Local Australian Warranty from authorised Australian suppliers.

For warranty assistance, please contact our team with:

  • Order number or proof of purchase
  • Product details
  • Description of the issue
  • Photos or videos if required

We will assist you with the next steps for warranty assessment or manufacturer support.

Non-Returnable Items

For hygiene, licensing, or product protection reasons, some items may not be eligible for return, including:

  • Memory cards once opened
  • Software, digital products, or downloadable items
  • Batteries and consumables once opened
  • Special-order items
  • Items that have been used, damaged, or modified

How to Request a Return

To request a return, please contact our team before sending any products back.

Please include:

  • Your name
  • Order number
  • Product details
  • Reason for return

Returns must be approved by Double Bay Camera Shop before sending any items back.

Refunds

Approved refunds will be processed using the original payment method. Refund processing times may vary depending on your payment provider.

Shipping costs are non-refundable unless the return is due to a product fault or an issue covered under Australian Consumer Law.

Contact Us

If you have any questions about returns, refunds, or warranty support, please contact Double Bay Camera Shop.

Email: sales@doublebaycamerashop.com.au

Our team is always happy to assist.

Thank you for choosing Double Bay Camera Shop.