Shipping policy

At Double Bay Camera Shop, we aim to provide fast, reliable, and secure delivery of your photography equipment and accessories across Australia.

Shipping Rates

We offer the following delivery options:

Standard Delivery – $15
Reliable Australia-wide delivery for your order.

Express Post – $22
A faster delivery option for customers who need their photography gear sooner.

Shipping costs will be calculated and displayed during checkout.

Order Processing

Orders are processed after payment has been successfully received and verified.

We take care when preparing your order to ensure cameras, lenses, and accessories are securely packaged for delivery.

Orders are generally dispatched during business days. Processing times may vary depending on product availability, payment verification, public holidays, or peak periods.

Delivery Times

Delivery times vary depending on your location and the shipping service selected.

Estimated delivery timeframes:

  • Metro areas: Approximately 2–5 business days
  • Regional and remote areas: Approximately 5–10 business days

These timeframes are estimates only and may be affected by courier delays, weather, public holidays, or circumstances outside our control.

Tracking Information

Once your order has been dispatched, tracking details will be provided where available.

Customers can use the tracking information to monitor delivery progress.

Delivery Address

Customers are responsible for providing accurate delivery details at checkout.

Please ensure your shipping address is correct before completing your order. We cannot guarantee changes can be made after an order has been dispatched.

Signature on Delivery

Some deliveries may require a signature upon arrival.

If you are unavailable, the courier may leave a collection notice or redirect the parcel according to their delivery procedures.

Damaged or Missing Items

Please inspect your order when it arrives.

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible with your order details and supporting information.

We will work with you to resolve the issue.

Click & Collect

If available, Click & Collect allows customers to purchase online and collect their order from our Double Bay store.

Customers will receive confirmation when their order is ready for collection.

Please bring your order confirmation and suitable identification when collecting your purchase.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: sales@doublebaycamerashop.com.au

Thank you for choosing Double Bay Camera Shop.