Terms of service

Terms & Conditions

Welcome to Double Bay Camera Shop. These Terms & Conditions apply to all purchases made through our website and in-store. By accessing our website or placing an order, you agree to these terms.

Customer Information

You must provide accurate, current, and complete information when placing an order, including your name, contact details, delivery address, and payment information.

You are responsible for ensuring that all information provided is correct. Double Bay Camera Shop is not responsible for delays or delivery issues caused by incorrect customer information.

Payment and Security

All payments must be made in full before orders are processed.

Payments made through our website are processed securely using encrypted payment systems. We do not store your full credit card details.

Prices are displayed in Australian Dollars (AUD) and include GST unless otherwise stated.

A tax invoice will be provided for all purchases.

Product Information and Availability

We make every effort to ensure that product descriptions, images, specifications, pricing, and availability information are accurate.

However, manufacturers may change product specifications without notice. Double Bay Camera Shop reserves the right to update product information, pricing, or availability at any time.

If a pricing error occurs due to technical issues, incorrect information, or human error, we reserve the right to cancel the order and provide a full refund.

Product Suitability

Customers are responsible for ensuring that products purchased are suitable for their intended use.

If you are unsure about product compatibility, specifications, lenses, accessories, or equipment requirements, we recommend contacting our team before purchase. Our staff are happy to provide advice and assistance.

Orders

After placing an order, you will receive an order confirmation.

Double Bay Camera Shop reserves the right to accept or decline any order due to reasons including:

Incorrect pricing or product information
Product availability issues
Suspected fraudulent transactions
Incorrect customer details
Commercial purchasing activity

If an order cannot be fulfilled, any payment received will be refunded using the original payment method.

Commercial Quantities and Purchase Limits

To ensure fair access to products for all customers, Double Bay Camera Shop reserves the right to limit quantities purchased per customer or transaction.

Orders suspected to be for resale, bulk purchasing, or commercial purposes may be declined or adjusted at our discretion.

Shipping and Delivery

We offer delivery across Australia.

Shipping options and costs will be displayed during checkout.

Orders are processed after payment verification and delivery details have been confirmed.

Delivery times may vary depending on location, courier service, product availability, and circumstances outside our control.

Once an order has been delivered to the nominated address, responsibility for the goods passes to the customer.

Customers are responsible for providing a secure and correct delivery address.

Pre-Orders

Pre-order products are available for selected items before official stock arrival.

Estimated arrival dates provided are based on information from manufacturers and suppliers and may change.

Delays caused by manufacturers, suppliers, or shipping providers are outside our control. Customers will be updated if significant delays occur.

Warranty

Many products sold by Double Bay Camera Shop include a Local Australian Warranty from authorised Australian suppliers.

Warranty coverage varies depending on the manufacturer and product.

If you experience an issue with your product, please contact our team for assistance.

Your rights under Australian Consumer Law are not affected.

Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

According to Australian Consumer Law, we are not required to provide a refund or replacement for change-of-mind purchases.

Products that are faulty, not as described, or do not meet consumer guarantees will be handled in accordance with Australian Consumer Law.

Price Matching

Double Bay Camera Shop may offer price matching at our discretion.

Price matching may exclude:

Clearance items
Second-hand, refurbished, or display products
Marketplace sellers
Grey import products
Limited-time promotions
Pricing errors
Products unavailable from the competitor

Proof of the competitor’s price and availability may be required.

Promotions and Discounts

Promotions, vouchers, and discounts may have specific conditions.

Unless stated otherwise:

Offers cannot be combined with other promotions
Discount codes cannot be exchanged for cash
Promotions may exclude selected products, brands, pre-orders, or clearance items

Double Bay Camera Shop reserves the right to change or end promotions at any time.

Click & Collect

Where available, Click & Collect allows customers to purchase online and collect from our store.

Customers may be required to provide:

Order confirmation
Photo identification
Payment verification details

Orders must be collected within a reasonable timeframe. Uncollected orders may be cancelled after notification.

Website Use and Copyright

All content on this website, including text, images, graphics, logos, and design elements, is owned by Double Bay Camera Shop or used with permission.

Content may not be copied, reproduced, or used without written permission.

Privacy

We respect your privacy and handle personal information in accordance with our Privacy Policy.

Your information is used for processing orders, providing customer service, and improving your shopping experience.

Limitation of Liability

To the extent permitted by law, Double Bay Camera Shop is not responsible for losses caused by circumstances outside our reasonable control, including delivery delays, supplier delays, technical issues, or misuse of products.

Nothing in these Terms & Conditions excludes your rights under Australian Consumer Law.